Why we can't ignore product sustainability
Interest in ethical and environmental issues has never been greater. Our reviews need to change. Here’s why we can’t ignore product sustainability. Which? has been testing products for more than 60...
View ArticleWhat is the Consumer Scotland Bill?
Today, the Scottish Government published the Consumer Scotland Bill. Our guest, Jamie Hepburn MSP, explains what it will mean for Scottish consumers. This is a guest post by Jamie Hepburn MSP. All...
View ArticleTempted to buy an air conditioner this year?
With most of Europe in the midst of a heatwave and the UK expected to follow suit, air conditioning would be a useful luxury. Are you tempted? The 40°C heatwave in France looks set to break records...
View ArticleWhich? gives evidence on Whirlpool at BEIS select committee
We gave evidence this week to a BEIS Select Committee session. We believe the OPSS review is fundamentally flawed, meaning people are still potentially at risk. Update 04/07/2019 As part of our End...
View ArticleTake fire-risk appliances off the shelves immediately
We want people to be better protected from flammable plastic-backed fridge-freezers. Do you back our call for retailers to take fire-risk appliances off the shelves? Update 11/07/2019 We’re celebrating...
View ArticleWinning Which? Trusted Trader of the Year: what it means to us
Winning Which? Trusted Trader of the Year is no easy feat. Our guest, this year’s winner, explains just what it means to take home the award. This is a guest post by Tom Furlonger. All views expressed...
View ArticleThe new government must deliver for consumers
We’re determined to put consumers at the heart of the government’s priorities. It’s vital when key decisions are being made about the UK’s future every day. We’ve already reached out to new and...
View ArticleWhy hiring a Loss Assessor was my biggest gain
I’d never heard of Loss Assessors before running into huge issues with my flat. Now, I’m extremely grateful they exist. Have you ever used one? Here’s what happened. Less than a year after buying and...
View ArticleBrief cases: refund for hob fitting failure
We helped a member get a refund after she was left out of pocket when Currys PC World failed to install her new hob. Have you had a similar experience? Which? Legal member Barbara bought a new Zanussi...
View ArticleSainsbury’s isn’t selling fireworks this year – is it the right call?
Sainsbury’s has become the first major supermarket to stop selling fireworks, but do you agree with its decision? And will other supermarkets follow suit? As Bonfire Night approaches the debate over...
View ArticleAnnouncing our consumer agenda for government
Whoever wins the keys to No. 10 needs to deliver positive change for UK consumers. Our consumer agenda for government sets out our priorities. Ahead of December’s General Election, we today launched...
View ArticleDo you have a recalled Whirlpool washing machine? Here’s what to do
More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next. Bought a Hotpoint or Indesit machine since 2014? You...
View ArticleWhich consumer issues helped shape the decade?
As we say farewell to 2019, I’ve taken a look back at some of the biggest consumer-related moments of the last decade. Which ones stood out most to you? With a new decade beginning on Wednesday, how...
View ArticleWould you use reusable toilet roll?
How far are you willing to go to make your life a little greener? As far as reusable loo roll!? Here’s how things went when I gave it a try. With living more sustainably very much on everyone’s minds,...
View ArticleLegal advice: shoddy building work
Ever had a company not carry out the service you paid for? Here’s how we helped a member when she had no choice but to take a company to court. Back in October 2015, Which? Legal member Christine asked...
View ArticleCold call warning: rogue roof repairs
In the wake of storms Ciara and Dennis, rogue cold callers have sensed an opportunity. Our guest, Hertfordshire Trading Standards, tells us what to watch out for. This is a guest post by Hertfordshire...
View ArticleCoronavirus pandemic: tell us your consumer concerns
We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you? Experts from all corners of Which? have been putting...
View ArticleHow’s the energy sector supporting its customers?
Energy is essential for self-isolating or working from home. Our guest from Energy UK discusses what the energy industry is doing to support its customers. This is a guest post by Abbie Sampson of...
View ArticleI’m baking – what are your lockdown hobbies?
A number of people are getting back in touch with their creative sides during the lockdown. I’ve turned my hand to baking bread – what have you been up to? Photo credit: Kate Bevan Last weekend I...
View ArticleHow are you managing household waste?
The COVID-19 lockdown has increased the amount of rubbish the average UK household produces. How are you managing yours? Following the welcome return of spring, my garden quickly resembled a jungle in...
View ArticleDoes your home need a lockdown clearout?
When it came to a spring clean this year, the coronavirus lockdown made things a little complicated. Have you been able to clear out any of your excess stuff? If you’ve been through the various phases...
View ArticleHave you had mortgage issues due to an EWS1 form?
A survey designed to ensure high-rise blocks of flats adhere to fire safety rules is causing mortgages to be declined. Have you been affected? Following the Grenfell tragedy, UK Finance, the Building...
View ArticleIs national and regional property price info misleading?
Are media headlines based on ‘average data’ influencing our decisions to buy, sell, invest or re-mortgage? Our guest explains why she thinks that’s the case. This is a guest post by Kate Faulkner. All...
View ArticleEnd Dangerous Products: the changes we’ve made and where next
Our campaign has pushed for major recalls, strengthening the regulatory system and identifying new challenges for four years. Here’s what we’ve achieved and where we’re heading. When white goods...
View ArticleHave you tackled a home DIY project this year?
Home improvements saw a surge in popularity in recent months, especially as DIY stores re-opened. Did you take on a project? How ambitious were you? According to Opinium research, four in 10 of us made...
View ArticleHow has lockdown changed your routine?
As gyms, pubs and more start reopening, some of us can begin getting back to pre-lockdown routines – but is that what we really want? What have you learnt from lockdown? The UK going into lockdown...
View ArticleMy EWS1 Olympic Park nightmare
As many as 65 residential apartment blocks built for the 2012 Olympic Games are now valued at £0. Our guest, a resident of Stratford’s East Village, explains why. This is a guest post by Sam Williams....
View ArticleWe’ve been told our cladding bill could be £13,000,000
Residents of Royal Artillery Quays in Woolwich have been told they may have to pay £13m to make their homes safe. Our guest, a leaseholder, explains the impact. Photo credit: Oli Cooper This is a guest...
View ArticleIs Royal Mail’s parcel pick-up service a good idea?
As the pandemic sees online shopping surge, Royal Mail is rolling out its own parcel pick-up service on Wednesday. Will you be making use of it? Royal Mail has decided to move to collecting parcels...
View ArticleWhy rogue roofers are an ongoing concern
Complaints about rogue cold-calling roofers to the Confederation of Roofing Contractors (CORC) remain high. Our guest explains how you can avoid falling victim. This is a guest post by Gemma Doherty of...
View ArticleMy entire life has been changed by combustible cladding
30 year-old Abi from Leeds is trapped in an unsafe property. She can’t start a family and is facing potential bankruptcy. Here, she tells us her story. This is a guest post by Abi Tubis. All views...
View ArticleWhy aren’t our homes suitable for older or disabled people?
The Centre for Ageing Better believes it’s time to take action for better homes. Our guest explains why it wants to see changes. This is a guest post by Louise Ansari. All views expressed are Louise’s...
View ArticleWe can’t afford £100,000 each to make our buildings safe
Leaseholders at Manchester’s Salford Quays could be hit with £100,000 bills each to remediate their buildings. Facing bankruptcy, the residents tell us their story. This is a guest post by Jake...
View ArticleKitchen installations: have you considered everything?
Are you thinking of a new kitchen for the new year? We asked a Which? Trusted Trader for their tips on a successful project. You will no doubt spend countless hours browsing showrooms. You may opt for...
View ArticleHas your post been hit by delays?
Royal Mail has been experiencing delivery delays over the last few weeks as its staff have been affected by the pandemic. Has your post not turned up? If you’re waiting on a long-overdue parcel from...
View ArticleHave you set up a home office space?
Have you been able to adapt your home so it doubles as an office during the pandemic? We asked some of our Which? Trusted Traders for their tips and advice. We’ve all been though a big period of change...
View ArticleAre you waiting on a refund from a defunct energy supplier?
We’ve heard from a number of people awaiting refunds from suppliers who have recently ceased trading. How long should it take to get your money back? I don’t always remember the exact moment I get an...
View ArticleAre you helping hedgehogs in your garden?
Did you know that it’s Hedgehog Street’s 10th birthday this year? Our guest explains how its campaign has progressed, and what you can do in your garden to help. Back in 2018 we had an interesting...
View ArticleHave Your Say: which garden products should we test this summer?
As lockdown restrictions begin to ease, we’re anticipating demand for items that support socialising outdoors. So, what do you think we should test? Over the last year we’ve all learnt to adapt our...
View ArticleWhat are your favourite outdoor games?
We’re putting together a lighthearted piece of research into people’s favourite outdoor games to enjoy with friends and family. What are yours? Lockdown restrictions are slowly but surely starting to...
View ArticleLegal advice: finding a roofing resolution
Remedial works can sometimes lead to disputes, but the Consumer Rights Act 2015 is there to protect you. Here’s how we helped advise a member to recoup their loss. During the spring of 2020, Which?...
View ArticleAre you running your home efficiently?
Lockdowns have put increased pressure on all our domestic bills, but are you doing all you can to to make savings? What are your tips for saving money running your home? The global pandemic has been a...
View ArticleGas Safety Week 2021: tell us your stories
We’re supporting Gas Safety Week once again. Do you have a story to tell about unsafe work and installations? Let us know in the comments. As you may remember from our Which? Conversation in 2018, Gas...
View ArticleLet’s talk about energy price rises
Do you have a question for our experts about how much your energy bill may rise, or how to switch supplier? Energy suppliers are facing a struggle to stay afloat and consumers are feeling the effects...
View ArticleWhat’s the best way to clean a sofa?
Sofas are prone to plenty of accidents. What’s the worst sofa accident you’ve ever had and did cleaning make it better or worse? Red wine spilled on your cream couch? Kids turned your sofa into their...
View ArticleCan a sofa ever make a good bed?
We’ve likely all had to sleep on a sofa at some point in our lives, but have you ever had one comfortable enough for a good night’s sleep? With British houses getting smaller, and space at a premium, a...
View ArticleHow do you pet-proof your home?
Looking after our furry friends means pet-proofing our homes for ours and their own safety. What are your tips and tricks for preventing any debacles? Pet owners all been there: you come home to find...
View ArticleDo you keep a toolbox at home?
Is it essential to keep a box of tools at home to do your own jobs? Let us know what’s in your toolkit and why they’re so important. There are always little odd jobs that need to be taken care of in a...
View ArticleWhat are your tips for cleaning baking trays and ovens?
Do you have any tried and tested methods for getting your baking trays and oven to sparkle again? Let us know how you do it. You might have noticed over the Easter bank holiday that your baking trays...
View ArticleDo you check for wildlife before you strim? 🦔
After a surge in strimmer injury cases this year, Hedgehog rescue Prickles & Paws is urging gardeners to check for wildlife before they strim. Can you help? This is a guest article by Prickles...
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